About ReedDiffuserStore.com

Thank you for visiting the ReedDiffuserStore.com in partnership with the Diffuser Store company.

Our founders grew up in the Pacific Northwest. They have enjoyed the natural beauty of hiking in the Cascade Mountains and sailing in the Puget Sound. While traveling the world, our founders have experienced Europe, Asia, and even sailed across the Pacific Ocean from the Tongan Islands to Hawaii. In their travels, they have experienced how olfactory senses are important to many cultures. It is our team's passion for nature's essential aromatherapy oils that inspired us to establish the Diffuser Store.

We are located in Eugene, OR. We are honored to take part in enhancing our customer's lives by providing reed diffusers online.

ReedDiffuserStore.com's ilio product line was featured in last summers HGTV Home Show

Shipping Information:

Last day for Christmas orders is Wednesday the 16th
This is a reminder that UPS will only guarantee packages to arrive before Christmas if they have been ordered by 3:00 pm (PST) Wednesday the 16th, however, the earlier the better.

Delivery Time of Reed Diffusers:
On average, orders for reed diffusers take 7-13 business days from date of purchase until arrival. The details are as follows. ReedDiffuserStore.com orders are normally packaged and shipped by the ReedDiffuserStore.com team within 4-7 business days (we ship Mon-Fri and do our best to ship orders the same day we receive them). UPS, usually, is then able to deliver your reed diffusers within 3-6 additional days (inside the contenental United States). Thus the delivery time estimate of 7-13 business days from date of order.

Shipping Methods for Reed Diffusers:
ReedDiffuserStore.com sends all reed diffuser orders using UPS ground. Unfortunately, air travel is not recommended for reed diffusers as such major air pressure changes can have adverse effects on the contents of the bottles.



Refund, Returns and Cancellation Policies:

Cancellations:
A) If you have placed an order and have not yet received an "Order is Shipped" notification email, please contact us and we will be able to simply cancel your order.

B) If you have already received a "Order is Shipped" email notification with a UPS tracking number but you have not received your order from ReedDiffuserStore.com, we can still cancel the order & credit your credit card for the cost of the items however the customer may still be liable for the shipping cost.

So please, if you are going to cancel, do it as early as possible.

Returns & Exchanges
At ReedDiffuserStore.com, we stand behind our products, our service and you, our customer. If you or your gift recipient is not fully satisfied with your gift, please do not hesitate to let us know and we will be happy to replace an order/gift with another selection, issue a gift certificate, or refund as long as the item is not been opened/used.

Please Note: If you are returning a gift because it is damaged or defective or you did not receive the product ordered, ReedDiffuserStore.com will provide a prepaid UPS return label.

To return or exchange an item, please follow these simple steps:

Repack the gift in its original packaging, if possible, with the packing slip.

Obtain a gift return number by contacting Customer Service.

Include the GR number in the following return shipping address:

ReedDiffuserStore.com
(your Gift Return number)
3019 NW Stewart Pkwy
Suite 304-157
Roseburg, OR 97470

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. ReedDiffuserStore.com is not responsible for items damaged or lost in transit.